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Shipping & Returns

Shipping

At ab forestry and garden equipment, we aim to provide a fast and reliable delivery service.

  • Free shipping is available on all orders over €100.
  • Orders under €100 are subject to a €5 delivery charge.

All items are checked and tested before dispatch to ensure they are in full working order.

We use:

  • An Post (with tracking) for smaller parcels
  • Courier delivery services for larger items

Orders placed before 2:00pm are usually dispatched the same day. Delivery typically takes 3–4 working days depending on your location.

Returns

Order Cancellation

You may cancel your order at any time before it has been dispatched, and we will issue a full refund on the same day.

If your order has already been shipped, the item must be returned to us before a refund can be processed. The original delivery cost will be deducted from the refund.

Damaged Items

If your order arrives damaged, you have the right to refuse delivery. Please notify us immediately so we can arrange a replacement.

If damage is discovered after opening the package, please contact us as soon as possible. The item should be repacked, and we will arrange collection and send a replacement.

Lost or Missing Deliveries

If your parcel does not arrive and cannot be located, we will either:

  • Send a replacement, or
  • Issue a full refund

If the original package later arrives after a replacement or refund has been provided, it must be returned to us, otherwise both items may be charged.

Returns (Change of Mind)

If you are not satisfied with your purchase, you may return the item within 14 days of purchase.

Returned items must:

  • Be unused
  • Be in their original packaging
  • Include proof of purchase

Customers are responsible for return postage costs. Once the item is received and inspected, a refund will be issued.

Please note: Electrical component items cannot be returned, refunded, or credited once dispatched.

Faulty Goods

If your machine develops a fault after purchase, please contact us and we will assess the issue.

Depending on the problem, we may:

  • Provide replacement parts, or
  • Arrange collection and repair

If the fault is covered by the manufacturer’s warranty, the customer will be responsible for the cost of returning the item to us, and we will carry out the repair.

If the issue is not covered under warranty, the customer will be responsible for the repair and associated costs.